Refund policy

At Bird’s Journey, we want you to love every purchase. If something isn’t right, we’re here to help.

We offer refunds or replacements for:

• Incorrect items received
• Damaged or defective products

Refund or replacement requests must be submitted within 30 days of the purchase date.

To request a refund or replacement, please contact us at hello@birdsjourneyshop.com with your order number and a brief description of the issue. If your item arrived damaged or defective, please include photos so we can resolve your request as quickly as possible.

Partner Products

Some items sold by Bird’s Journey are fulfilled and shipped directly by our trusted partner suppliers. These products may have different return eligibility, return windows, or processing times than Bird’s Journey apparel. If you need to return a partner product, please contact us at hello@birdsjourneyshop.com, and we’ll help you through the return process according to the supplier’s policy.

We reserve the right to update this Refund Policy at any time without prior notice. For the most current version, please contact us at hello@birdsjourneyshop.com.

To keep your apparel looking its best, we recommend following the washing and care instructions included with your purchase.